Shipping & Returns
Shipping & Delivery
We attempt to ship all orders the next business day after purchase. The exceptions to this are the display cases manufactured by CaseWorks (ship in 3-7 business days) and the display cases manufactured by Perfect Case (ship in1-7 business day)
Privacy & Security
Columbia Hobby will not sell any customer information to any 3rd party companies. All customer information is used exclusively by Columbia Hobby.
Returns & Replacements
All non-defective merchandise is guaranteed for a period of 30 days from purchase. We will gladly accept all returns for a refund, less a 20% restock fees based on the total sale. All shipping charges are the responsibility of the buyer. Returned items must include all paperwork that came with the order and be in original sale condition with their appropriate boxes. Items must be returned in the same condition they were originally sent (brand new and unusued). We credit the credit card used for the original purchase. Please call us at 1-888-9-TEAM-CS or e-mail us at email@example.com to obtain a Returned Merchandise Authorization (RMA) number and shipping instructions. We are not responsible and can not give credit for returns that arrive with us broken or damaged. You will have to make a claim with your shipper for reimbursement.
BROKEN/DEFECTIVE MERCHANDISE: All damaged or defective merchandise must be called in to us within 5 days of receipt of order. On most items, the damage occurs during shipping. We will be happy make a claim with the shipping company. You must have all of the original packaging for damaged goods, or we cannot replace the item at no charge. Please call us at 1-888-9-TEAM-CS or e-mail us at firstname.lastname@example.org for damaged items and claim instructions. Items that have been lost or damaged by the shipping carrier must have the claim made by the carrier's deadline policy. Items that are damaged from shipping can not be replaced by expedited shipping, as the shipping carriers will not pay for their mistake.
Please use the website for all orders. Phone orders are not available.
Payment, Pricing & Promotions
Columbia Hobby accepts the following payment methods for purchase: Visa, Mastercard, Discover Card, American Express and Paypal.
All order statuses can be viewed on your account screen. Tracking numbers will be visible after the item ships.
Updating Account Information
All account updates are available to be made by the account holder when you are logged in. This includes both shipping and billing address and passwords updates.